Privacy Policy

Effective Date: 10/09/2024

At Goodie Natural Pty Ltd ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or otherwise engage with our services.

By using our website or services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Collection of Personal Information

We collect personal information to provide you with our products and services, improve your experience, and comply with legal obligations. The types of personal information we collect may include:

  • Contact Information: Name, email address, postal address, and phone number.
  • Account Information: Username, password, and other details associated with your account.
  • Payment Information: Credit card or payment details, though these are typically processed by secure third-party payment gateways.
  • Transaction History: Records of products you purchase from us.
  • Technical Information: IP address, browser type, operating system, and data about how you use our website, collected via cookies and similar technologies.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • When you make a purchase, create an account, or otherwise interact with us online.
  • When you subscribe to our newsletter or promotional materials.
  • Through cookies and similar tracking technologies when you browse our website (see Section 7 for more information on cookies).
  • When you contact our customer service team.

3. Use of Personal Information

We use the personal information we collect to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send you transactional emails (e.g., order confirmation, shipping updates).
  • Send marketing communications, if you have opted in.
  • Improve our website and user experience.
  • Comply with legal requirements and regulations.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: We may share your information with third-party service providers who assist us in areas such as payment processing, order fulfillment, and marketing. These providers are required to handle your information securely and only use it for the specific services they are providing.
  • Legal Obligations: If required by law, we may disclose your information to government authorities, regulatory bodies, or law enforcement agencies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the relevant third parties.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. This includes using secure servers, encryption, and secure payment processors. However, no online system is entirely secure, and we cannot guarantee the absolute security of your information.

6. Retention of Personal Information

We will retain your personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. Once we no longer need your information, we will securely delete or anonymise it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).

We use cookies to:

  • Track website usage and performance.
  • Remember your preferences and login details.
  • Personalise your shopping experience.

You can control or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

8. Marketing and Opting Out

If you subscribe to our newsletter or marketing communications, we may send you promotional emails about new products, offers, or other information we think may interest you.

You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

9. Accessing and Correcting Your Personal Information

Under Australian law, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us at hello@goodienatural.com. We may require proof of identity before processing your request.

10. Cross-Border Transfers of Personal Information

We may transfer your personal information to countries outside of Australia where our service providers are located. We will take reasonable steps to ensure that any overseas recipients of your personal information are bound by confidentiality and privacy obligations comparable to those under Australian law.

11. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age without verifiable parental consent. If we become aware that we have collected personal information from a child without consent, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date at the top of the page will be updated accordingly.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to request access or corrections to your personal information, please contact us at:

Goodie Natural Pty Ltd
Email: hello@goodienatural.com